Terms and Conditions

1. Introduction

These Terms and Conditions govern your access to and use of the Pixel & Thread website and services. In these terms, "Pixel & Thread", "we", "us", and "our" refer to the Pixel & Thread ecommerce business.

If you need support that is not covered here, contact our Customer Service team at Pixelandthread@icloud.com or +233 270 366 011.

2. Acceptance of Terms

By visiting, browsing, creating an account, or purchasing from this website, you agree to be bound by these Terms and Conditions. If you do not agree, you should stop using our website.

3. Changes to These Terms

We may revise these terms periodically to reflect business, legal, or product updates. The latest published version on the website replaces all earlier versions.

4. Using Our Website

When using Pixel & Thread, you agree that you will not:

• Use the website for illegal, fraudulent, or abusive activity.
• Reproduce, copy, distribute, publish, or resell any site content, design assets, or intellectual property without prior written permission.
• Attempt unauthorized access to accounts, systems, or customer data.
• Use the platform for commercial exploitation unless expressly approved by us in writing.
• Sell access to Pixel & Thread or charge third parties to use your account.

You agree to indemnify and hold harmless Pixel & Thread, its officers, employees, and agents from claims, losses, damages, or expenses arising from your breach of these terms or misuse of the website.

5. Account Registration and Security

To place orders or access certain features, you may need an account. By registering, you confirm that the information you provide is accurate and complete.

You are responsible for safeguarding your login credentials and for activities carried out under your account. If you suspect unauthorized access, notify us immediately.

6. Products, Orders, and Pricing

We aim to keep product information, availability, and prices accurate. However, occasional errors may occur in product descriptions, images, stock levels, or pricing.

We reserve the right to correct errors, update pricing, or cancel affected orders when required. If a material pricing issue affects your order, we will contact you before final processing.

We may also update, suspend, or discontinue products and services at any time without prior notice.

7. Delivery and Risk

Once an order is delivered to the address you provided and is accepted, risk transfers to you, subject to your rights under applicable law. Please review your order on delivery and report issues promptly.

8. Returns and Refunds

Returns and refunds are handled under our Return Policy. By using this website, you acknowledge that return eligibility, timing, item condition, and refund processing are governed by that policy.

9. Privacy

We handle customer data responsibly and in line with our Privacy Policy. By using this site, you agree to how we collect and use information for order processing, support, and service improvement.

10. Intellectual Property

All content on Pixel & Thread, including text, logos, product visuals, designs, graphics, and software, is owned by or licensed to us and protected by applicable intellectual property laws.

You may not use, reproduce, or redistribute this content without prior written consent.

11. Third-Party Links and Services

Our site may include links to third-party websites or services. We do not control and are not responsible for third-party content, availability, policies, or actions.

12. Limitation of Liability

To the fullest extent permitted by law, Pixel & Thread is not liable for indirect, incidental, or consequential losses arising from your use of the website, including losses caused by unauthorized account access, service interruptions, or reliance on third-party content.

Nothing in these terms excludes any rights that cannot lawfully be excluded.

13. Suspension or Termination

We may suspend or terminate access to your account or the website if we reasonably believe there is a breach of these terms, suspicious activity, or misuse of the platform.

14. Contact Us

For questions, concerns, or complaints related to these Terms and Conditions, contact us at:

Pixel & Thread
Email: Pixelandthread@icloud.com
Phone: +233 270 366 011
Address: 31 limestone St Community 18, Tema