Privacy Policy

1. How We Use Your Information

This Privacy Policy explains how Pixel & Thread collects, uses, and protects information when you use our website, create an account, place orders, or contact support.

We use personal information primarily to provide customer service, process orders, communicate updates, and maintain a secure shopping experience.

2. When We Collect Information

We may collect information when you:

• Create or update an account.
• Place an order or request order support.
• Subscribe to newsletters or promotional updates.
• Submit forms, including contact or feedback forms.
• Browse our website and interact with its features.

3. Personal Information We Require

Depending on the service, we may ask for your name, email address, phone number, delivery address, and information needed to fulfill your order and support requests.

We only request information that is reasonably necessary for the relevant transaction or account action.

4. Other Information We Collect

We may collect technical and usage information such as browser type, device information, pages visited, referral sources, session data, and approximate location derived from IP address.

This data helps us understand website performance and improve usability over time.

5. Cookies

We use cookies and similar technologies to keep sessions active, remember preferences, support core site functionality, and measure traffic trends.

You can usually manage cookie preferences through your browser settings, but disabling cookies may affect how parts of the site work.

6. Why We Collect This Information

We process information for legitimate business purposes, including:

• Order processing, delivery coordination, and support.
• Account management and customer communication.
• Fraud prevention, troubleshooting, and platform security.
• Service analytics, quality improvement, and planning.
• Sending newsletters or promotions when you opt in.

7. Who We Share Your Information With

We do not sell your personal information. We may share relevant data with trusted service providers that help us operate our business, such as payment processors, delivery partners, infrastructure providers, and customer support tools.

We may also disclose information when required by law, legal process, or to protect our rights, users, and platform security.

8. Product Reviews

If product review features are made available, any information you submit in reviews may be publicly visible. Please avoid posting sensitive personal information in public review text.

9. Community

If we provide community spaces or social interactions, content you share there may be visible to other users. You remain responsible for the information you choose to post publicly.

10. Information Security

We apply reasonable administrative, technical, and organizational safeguards to help protect personal data from unauthorized access, alteration, disclosure, or loss.

No online system can guarantee absolute security, but we continually work to improve protections and operational controls.

11. Your Rights

Subject to applicable law, you may have rights to request access, correction, restriction, objection, portability, or deletion of your personal information.

You may also withdraw consent for optional communications, such as marketing emails, at any time.

12. Changing Your Personal Information

You can update certain account details directly through your account settings where available. You may also contact us to request updates or corrections to personal information we hold.

13. Conditions of Use

Your use of this website is also subject to our Terms and Conditions. In case of conflict, this Privacy Policy applies to data-handling matters, while the Terms govern overall site usage.

14. App Tracking

We may use analytics or measurement tools to understand feature usage, traffic trends, and campaign effectiveness. These tools can involve identifiers such as cookies or similar tracking methods.

Where required, we seek consent or provide controls for optional tracking technologies.

15. Data Deletion

You may request deletion of your personal information, subject to legal, security, fraud-prevention, accounting, or recordkeeping obligations that require temporary retention.

We will review deletion requests and respond within a reasonable timeframe based on applicable legal requirements.

16. Contacting Us

For privacy questions, access requests, or deletion/update requests, contact us at:

Pixel & Thread
Email: Pixelandthread@icloud.com
Phone: +233 270 366 011
Address: 31 limestone St Community 18, Tema